DISH NETWORK™

TC3Net services its installs for the life of the programming agreement, however we will not dispatch a field technician unless it has been determined by DISH NETWORK™ technical support as necessary to solve the service issue. Most service issues can be easily resolved with a simple phone call. If you are having service issues please check the support section of the DISH NETWORK™ website linked below or call the DISH NETWORK™ support hotline. If DISH NETWORK™ is unable to resolve your service issues over the phone then they will issue a service ticket for a TC3Net field technician to follow up on.

A client may request/schedule a TC3Net field technician be dispatched without a DISH NETWORK™ issued service ticket but this will require that the client pays a trip charge and any work will be billed to the client at the regular hourly Wireless field technician rate as listed on our residential pricing sheet.

Links
DISH NETWORK™ Support Website
Support & Service Online Chat
Receiver Manuals

DISH NETWORK™ Customer Service:
Current customers: 1-800-333-3474
New customers: 1-800-823-4929 Common Issues

2nd TV not working
Make sure the second TV is set to Antenna mode (not cable mode) and that the channel is set to 60.

2nd TV remote is not working
Make sure the remote address of the second remote is not the same as remote #1. Blockbuster@Home™

• More than 3,000 movie titles available to stream to your TV (requires HD programming and a broadband Internet connected ViP 612, 622, 722, or 722k receiver, Fee may apply to upgrade your current receiver)
• More than 25,000 titles available on dishonline.com, to stream to your PC or iPad (iPad requires DISH Remote Access app)

Streaming bandwidth requirements
DSL 3.0Mbps or higher. Wireless High Speed Internet connections not supported.
wiBOOST 4.0 Mbps Wireless High Speed Internet service may work but will not be supported

For streaming to a Dish HD DVR on slower connections:
You can select a movie, then elect to "Watch Later"
The movie will download in the background while you watch TV and/or when the TV is off
you can go to my rentals to start playing it when you're ready (my rentals is in the "all movies" menu)
You can even start watching the program before it has completed downloading Sling Adapter
Streaming bandwidth requirements
DSL or Fiber Optic connection

• High speed download (at least 1.5 Mbps bandwidth; WAN or LAN)
• At least 150 Kbps upload bandwidth to power DISH Remote Access Mobile App
• At least 600 Kbps upload bandwidth (more is better) for DISH Online Computer Browser
• LAN bandwidth of at least 3.0 Mbps

Dish Network Sling Internet Connection Test Utility DISH NETWORK™ Protection Plan
You'll find that the DISH NETWORK™ Protection Plan is the logical step to getting the most of out of your satellite TV system. You can relax and enjoy your satellite entertainment system knowing that DISH NETWORK™ is providing the protection you need. Most problems are solved with a simple phone call. If the problem is isolated to the receiver, and it cannot be fixed on the call, we'll send a replacement receiver directly to you. Just return the old receiver. It's as simple as that!

• Peace of mind coverage for only $6.00/month.
• Covers full DISH NETWORK™ equipment replacement and shipping costs.
• Priority DISH NETWORK™ Technical Support includes 24-hours-a-day, 7-days-a-week access.
• If a power surge damages your DISH NETWORK™ receiver or inside video cabling, they'll replace/repair it for free.

On-site technician service for only $15.00
If DISH NETWORK™ is unable to solve your problem with a technical support call, they will send someone out to help you. DISH NETWORK™'s nationwide service network ensures you're covered no matter where you live. An authorized technician will come to you for only $15. Just give DISH NETWORK™ a call, and they'll schedule an appointment at a time that's convenient for you.