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Support
TC3Net Help Center  •  Phone support available at 517-265-7872 Option 1
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Account Management Telephone Services Email Satellite TV Dial Up Internet Hosting & Domain Names
Help Graphic If call volumes are high you may request a technical support representative call you back. This request may be submitted over the phone or through the TC3Net Account Management Website. It is always best to call when you are home and have access to your computer and Internet equipment.
Technical support is available 24 hours a day, seven days a week for issues related to TC3Net Internet and Phone services. For issues with computer software, systems and other third-party products please contact the respective manufacturer's support department.

Frequently Asked Questions
Get answers to the most commonly asked questions on our Frequently Asked Questions page.
Live Help Online
Sales and technical support representatives are typically available online during normal TC3Net business hours. Click the Live Help button in the upper right corner of this site if the light is green.
Email
Access your TC3Net Email through a web browser at the following address:
http://www.tc3net.com/email

Use this server information for configuring your desktop Email client:
  • Incoming mail server: mail.tc3net.com
  • Outgoing mail server: mail.tc3net.com
TC3Net Account Management Website
https://www.tc3net.com/account/
Look for "My Account" in the orange toolbar on each page of this site, this is a shortcut to the account management site. Below is a list of some of the many features available to TC3Net clients online. Accessing the account management site over a dial-up connection may not be possible due to speed. Often site load speeds can take an extended period of time, please be patient.
  • View account information
  • View invoices
  • Add or Remove Email Accounts
  • Set up Email forwarding
  • Monthly usage statistics
  • Change account password
  • Dial-up phone numbers
  • Online bill-pay
  • Request a technical support call back
  • Domain name management
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